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FAQs - Frequently asked questions

Due to high demand during Black Friday and the holiday season, the OBDclick device is temporarily out of stock. Good news: restocking is scheduled for December 17th! Reserve now to be among the first served when shipping resumes, with delivery guaranteed before December 21st.

▷ How does the OBDclick tool work?

comment ça marche OBDclick

Connect

Connect your OBDclick suitcase to the OBD2 socket of your car.

comment ça marche OBDclick

Download

Download the application provided with your suitcase for free (100% in English)

comment ça marche OBDclick

Diagnose

You can now diagnose your vehicle for free.

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▷ Is my vehicle compatible?

You can check if your vehicle is compatible with OBDclick in 30 seconds by clicking the button below: Check compatibility
The OBDclick scanner uses a universal communication protocol, making it compatible with many vehicles. The reading of this information is done via the OBD2 socket, which is standard and present in all vehicles produced after 2001 for petrol cars and 2004 for diesel ones.

Here is the list of brands compatible with OBDclick:
Audi, Renault, Volkswagen, BMW, Mini, Opel, Peugeot, Citroën, DS, Mercedes, Smart, Dacia, Fiat, Ford, Honda, Toyota, Seat, Hyundai, Kia, Nissan, Tesla, Range Rover, Mitsubishi, Volvo, Suzuki, Saab, Jeep, Chevrolet, Jaguar, Alfa Romeo, Land Rover, Mazda, Lexus, Skoda, SsangYong, Chrysler, Porsche, Maserati, Subaru, Isuzu, Cupra, GMC, Infiniti, Lancia, Dodge.

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▷ Where is the OBD2 diagnostic port located in my vehicle?

find obd plug

What is it?

OBDclick technology allows for the detection and reporting of vehicle failures and faults. The reading of this information is done via the OBD2 port, which is standard and present in almost all vehicles produced after 2001.

Where is the OBD2 port on my vehicle?

The precise location of the OBD2 diagnostic port may vary depending on the model and brand of your vehicle. However, it is typically located in the cabin, close to the driver. Here are some common places where you might find it:

  • Under the dashboard, near the steering column.
  • In the glove compartment.
  • Under the handbrake or gear lever.
  • On the driver's side, under the dashboard.
  • In the center console, behind a cover or panel.

Please note that the OBD2 port is usually rectangular or trapezoidal in shape, and it has 16 pins. Sometimes, it may be covered by a small panel or cover for aesthetic reasons, so it may be necessary to search a bit to find it.

Contact us if you cannot find the OBD2 diagnostic port on your vehicle.

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▷ How Does Our 30-day Full Refund Guarantee Work?

Our Peace of Mind Guarantee: 30-day Full Refund

Your satisfaction is our priority at OBDclick. If you're not completely happy with our diagnostic interface, we offer a no-fuss, 30-day money-back guarantee.

Change your mind? No problem. Just return the product within 30 days of delivery for a full refund or exchange. It's as simple as that.

To initiate a return, please contact our dedicated customer service. We aim to process refunds promptly, usually within 4 business days of receiving your package.

And remember, all our products come with a comprehensive two-year warranty, giving you the assurance you deserve. You're in safe hands with OBDclick.

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▷ Which countries do we deliver to? What are the delivery times and shipping costs?

All OBDclick products are in stock. A tracking number will be provided within 24 business hours of your order

The OBDclick device is stored and dispatched from our local warehouse in Hong Kong

Icone Livraison For our customers in Hong Kong, Hongkong Post, our logistics partner, ensures speedy delivery of your package within 24-48 hours. You will receive a tracking number for easy package tracking.

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Free Express Delivery

Here are the available payment methods in Hong Kong: Alipay , Wechatpay , Visa , Mastercard , PayPal , American Express , Apple Pay

Other questions about delivery?

Any other questions?

How does the delivery work?

Icone Livraison For our customers in Hong Kong, Hongkong Post, our logistics partner, ensures speedy delivery of your package within 24-48 hours. You will receive a tracking number for easy package tracking.

Where does my package ship from?

The OBDclick device is stored and dispatched from our local warehouse in Hong Kong.
We send a confirmation email immediately after your order and a tracking link on the same day.

What if I'm not there on the delivery day?

If you are not available at the time of delivery, you have the following options:

  • Reschedule the delivery for another day.
  • Request that the package be held at a nearby collection point or delivery office for you to pick up at your convenience.

What if I'm not satisfied with my OBDclick order?

We offer a 'money-back guarantee' on all our products, within 30 days of purchase (from the date you receive your parcel). Simply return the received product. All OBDclick products can be exchanged or refunded at your discretion.

▷ Is My Payment Secure? Absolutely!

Your online transaction security is our top concern. We use robust security measures, including data encryption, to protect your personal information during transactions on our site. This makes your payment data unreadable while it's transferred over the web.

We've also implemented an SSL certificate, safeguarding sensitive information like your credit card details. You can see this in action as each page of our site starts with 'https', a sign that you're connected to our secure server. Some browsers even show this as a locked padlock or key.

What's more, we don't store your credit card information. Instead, we rely on secure external payment systems. This ensures your payment information is securely stored and inaccessible to unauthorized third parties.

In compliance with the law and our declaration made to the CNIL under the number 2040302, all collected information is kept confidentially for contract execution needs.

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▷ What payment methods can I use?

Pay safely and securely by Alipay , Wechatpay , Visa , Mastercard , PayPal , American Express , Apple Pay

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▷ What is the hardware warranty for the OBDclick product?

2-Year Warranty

We proudly back our products at OBDclick with a robust 2-year warranty. Starting from the day you receive your package, this warranty safeguards you against any defects in materials or workmanship, ensuring complete peace of mind.

In addition to our 2-year warranty, we also understand the importance of making sure our products meet your expectations. That's why we offer a 30-day satisfaction guarantee. If you're not entirely satisfied with your purchase, simply return it within this timeframe for a full refund, no questions asked.

With OBDclick, you're always shopping with confidence.

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